Gym Equipment Warranty Australia - 24/7 Gym Equipment

24/7 Gym Equipment is committed to delivering high-quality fitness equipment, excellent value, and exceptional after-sales support. All our products are designed to meet Australian standards for durability and safety, ensuring you can train with confidence at home or in a commercial gym environment.

Each item undergoes strict quality control testing before dispatch. While every effort is made to send products in perfect condition, our dedicated after-sales team is here to assist if you experience any issues.

Warranty Coverage for Home & Commercial Gym Equipment

  • All home and commercial use products include a 6 to 12-month warranty (check individual product pages for exact details).
  • Selected heavy-duty and professional-grade equipment includes a lifetime frame warranty.
  • Proof of purchase is required for all warranty claims.

Our warranty covers manufacturing defects and faults under normal use conditions. This ensures your investment is protected whether you are training at home, managing a PT studio, or operating a full commercial fitness facility.

To lodge a warranty claim, please email us at sales@247gymequipment.com.au with the following:

  • Your order number
  • Details of the issue
  • Clear photos or videos showing the fault

Repairs & Replacements

Once your warranty claim has been reviewed, we will determine the most suitable resolution:

  • For minor issues, replacement parts will usually be sent for quick and easy repair.
  • For major faults, the item may need to be returned for repair or full replacement at our discretion.
  • We aim to resolve warranty matters promptly so you can get back to training without unnecessary delays.

Warranty Claims & Exclusions for Home & Commercial Gym Equipment

While our warranty is comprehensive, certain exclusions apply. Warranty does not cover damage caused by misuse, improper installation, negligence, or external factors. Exclusions include, but are not limited to:

  • Accidents, natural disasters, fire, water, or storm damage
  • Improper installation, misuse, or unauthorised modifications
  • Damage from faulty power supply or cables
  • Negligence, theft, or abuse
  • Dropping weights or using equipment on unsuitable surfaces
  • Normal wear and tear on consumable parts such as paint, belts, brushes, pads, footplates, and pedals
  • Damage from pests (e.g., mice, cockroaches)
  • Rust, salt build-up, or corrosion from improper storage or cleaning
  • Entry of liquid, moisture, or dirt into the product
  • Repairs or servicing performed by unauthorised technicians

It is the customer’s responsibility to maintain equipment in line with our Product Care Guide to ensure warranty validity.

Contact Us

If you have a warranty enquiry or need assistance, our friendly team is here to help:

Phone: +61 412 029 000
Email: sales@247gymequipment.com.au
Address: Unit 10, 202 Milperra Road, Milperra NSW 2214
Business Hours: Monday – Friday, 9:00am – 5:00pm (AEST)

We’re dedicated to keeping your training on track with reliable service and fast support.