WARRANTY

 

Warranty Information – 24/7 Gym Equipment

24/7 Gym Equipment is committed to delivering high-quality fitness equipment, great value, and exceptional after-sales support.

All products undergo strict quality control testing to ensure durability and performance. While we make every effort to dispatch items in perfect condition, our after-sales team is ready to help should you receive a faulty product.


Warranty Coverage

  • All home and commercial use items include a 6 to 12-month warranty (refer to individual product pages for specific warranty periods).
  • Selected heavy-duty equipment includes a lifetime frame warranty.
  • Proof of purchase is required for all warranty claims.

To lodge a warranty claim, please email us at sales@247gymequipment.com.au and include:

  • Your order number

 

Repairs & Replacements

Once reviewed, we will determine the most appropriate resolution:

  • In most cases, replacement parts will be sent for quick repair.
  • For major faults, we may request the item to be returned for repair or replacement at our discretion.

Warranty Exclusions

Warranty does not cover damage resulting from improper use, installation, or external factors. Exclusions include but are not limited to:

  • Accidents, natural disasters, water/fire/storm damage
  • Improper installation, misuse, or unauthorised modifications
  • Damage from faulty power supply or power cables
  • Damage due to abuse, theft, or negligence
  • Dropping weights or equipment on hard or unsuitable surfaces
  • Wear and tear on parts such as paint, belts, brushes, resistance pads, footplates, pedals
  • Damage from pests (mice, cockroaches, etc.)
  • Rust or salt build-up and corrosion
  • Entry of liquid, moisture, or dirt into the product
  • Any unauthorised repairs or service

Contact Us

If you have a warranty enquiry or need assistance, please contact us:


Phone: +61 412 029 000
Email: sales@247gymequipment.com.au
Address: Unit 10, 202 Milperra Road, Milperra NSW 2214
Business Hours: Monday – Friday, 9:00am – 5:00pm (AEST)


We're here to help you get back to training as soon as possible.