FAQs – Gym Equipment and Fitness Accessories
Frequently Asked Questions about Gym Equipment and Accessories
Welcome to the 24/7 Gym Equipment FAQ page — your go‑to resource for information on shipping, delivery, pick‑up options, warranties, product details, and more.
Here you will find answers about delivery, pick‑up, pre‑orders, returns, warranties, installation and our range of gym equipment and fitness accessories.
We provide Australia‑wide delivery to Sydney, Melbourne, Brisbane, Adelaide and other major cities.
Delivery and Shipping
Are courier delays still affecting delivery times?
Courier delays can occasionally occur. If your order has not arrived within 10 business days, please contact us so we can investigate. Most deliveries arrive within 2 to 14 business days.
How can I contact 24/7 Gym Equipment about my delivery?
If your tracking has not updated after 7 business days, please contact us via WhatsApp or email and we will follow up for you.
Can I get a refund for delayed shipping?
We cannot refund shipping costs due to courier delays outside our control. Delivery estimates are always provided at checkout.
Do you ship gym equipment Australia‑wide?
Yes, we deliver to all states and territories including Sydney, Melbourne, Brisbane, Adelaide and Perth.
Do you offer depot pick‑up?
Yes, we have depots in Sydney, Melbourne, Brisbane, Adelaide and Perth where you can collect your order.
Pick‑Up Options
You can pick up your order from our Sydney warehouse or from our depots in Melbourne, Brisbane and Adelaide.
Select the pick‑up option at checkout for fast collection.
Orders and Pre‑Orders
What happens if I order both in‑stock and pre‑order items together?
We ship the order together when all items are available. If you want the in‑stock items first, please contact us for a part shipment quote.
How long do Made to Order products take to arrive?
Made to Order products take around 22 to 24 weeks. Please email sales@247gymequipment.com.au for an accurate ETA.
Can I cancel my order?
Orders can be cancelled before dispatch. Contact our team as soon as possible to request cancellation.
Products and Pricing
Why are your prices lower than other Australian fitness retailers?
We buy in bulk and operate efficiently to offer premium gym equipment at fair prices while maintaining high quality standards.
Do you drop ship?
No, we dispatch all orders directly from our warehouse to ensure faster and more reliable delivery.
What is the difference between Olympic barbells and Elite Olympic bars?
Olympic barbells (700 lb) are great for bench press and squats. Elite Olympic bars (1500 lb) are designed for Olympic lifts with better flex and sleeve rotation.
What is the steel thickness on your racks?
Our power racks feature 65 mm to 75 mm tube rails with 2 mm to 4 mm thick steel for strength and safety.
Do you provide assembly or installation services?
Yes, we offer professional installation in Sydney Metro areas for an additional fee. Contact us for a quote.
Do your machines come with a warranty?
Yes, all our products include a manufacturer’s warranty. Warranty details are listed on each product page.
Returns and Warranties
What is your return policy?
We offer a 14‑day money back guarantee on unused items in original packaging. Return shipping costs are the responsibility of the buyer.
How do I request a warranty claim?
Please email us with your order number and product details. Our team will assist with warranty replacements or repairs.
Can I exchange a product?
Yes, exchanges are available for unused items in original packaging within 14 days of delivery.