FAQs – Gym Equipment and Fitness Accessories
Frequently Asked Questions about Gym Equipment and Accessories
Welcome to the 24/7 Gym Equipment FAQ page
Here you will find answers about delivery pick up pre orders returns warranties installation and our range of gym equipment and fitness accessories
We provide Australia wide delivery to Sydney Melbourne Brisbane Adelaide and other major cities
Delivery and Shipping
Are courier delays still affecting delivery times
Courier delays can occasionally occur
If your order has not arrived within 10 business days please contact us so we can investigate
Most deliveries arrive within 2 to 14 business days
How can I contact 24/7 Gym Equipment about my delivery
If your tracking has not updated after 7 business days please contact us via WhatsApp or email and we will follow up for you
Can I get a refund for delayed shipping
We cannot refund shipping costs due to courier delays outside our control
Delivery estimates are always provided at checkout
Do you ship gym equipment Australia wide
Yes we deliver to all states and territories including Sydney Melbourne Brisbane Adelaide and Perth
Do you offer depot pick up
Yes we have depots in Sydney Melbourne Brisbane Adelaide and Perth where you can collect your order
Pick Up Options
You can pick up your order from our Sydney warehouse or from our depots in Melbourne Brisbane and Adelaide
Select the pick up option at checkout for fast collection
Orders and Pre Orders
What happens if I order both in stock and pre order items together
We ship the order together when all items are available
If you want the in stock items first please contact us for a part shipment quote
How long do Made to Order products take to arrive
Made to Order products take around 22 to 24 weeks Please email sales@247gymequipment.com.au for an accurate ETA
Can I cancel my order
Orders can be cancelled before dispatch Contact our team as soon as possible to request cancellation
Products and Pricing
Why are your prices lower than other Australian fitness retailers
We buy in bulk and operate efficiently to offer premium gym equipment at fair prices while maintaining high quality standards
Do you drop ship
No We dispatch all orders directly from our warehouse to ensure faster and more reliable delivery
What is the difference between Olympic barbells and Elite Olympic bars
Olympic barbells 700 lb are great for bench press and squats Elite Olympic bars 1500 lb are designed for Olympic lifts with better flex and sleeve rotation
What is the steel thickness on your racks
Our power racks feature 65 mm to 75 mm tube rails with 2 mm to 4 mm thick steel for strength and safety
Do you provide assembly or installation services
Yes we offer professional installation in Sydney Metro areas for an additional fee Contact us for a quote
Do your machines come with a warranty
Yes all our products include a manufacturers warranty Warranty details are listed on each product page
Returns and Warranties
What is your return policy
We offer a 14 day money back guarantee on unused items in original packaging Return shipping costs are the responsibility of the buyer
How do I request a warranty claim
Please email us with your order number and product details Our team will assist with warranty replacements or repairs
Can I exchange a product
Yes exchanges are available for unused items in original packaging within 14 days of delivery