Shipping policy

Shipping, Returns & Security Policy – 24/7 Gym Equipment

24/7 Gym Equipment provides reliable shipping across Australia. We use trusted third-party couriers to deliver heavy-duty gym gear directly to your door or nearest depot. Please read the following terms regarding delivery, installation, and returns.

1. Payment Security & Fraud Prevention

We take your security seriously. All online transactions are protected by industry-standard 128-bit SSL encryption.

  • ID Verification: To protect cardholders from online fraud, 24/7 Gym Equipment reserves the right to verify the identity of a customer before dispatching high-value orders. We may request a copy of your driver's licence or a utility bill to ensure the purchase is legitimate.
  • Privacy: Your credit card number is never stored by us. It is processed directly by our secure payment gateway partners.

2. Dispatch Timeframes

  • In-Stock Items: Typically dispatched within 1–3 business days.
  • 3PL & Third-Party Warehoused Items: Some specialty items are shipped from third-party logistics (3PL) centres. Dispatch for these items may take 5–7 business days.
  • Pre-Orders / Made-to-Order: These items ship once stock lands in our warehouse. ETAs provided on the website are estimates only and are subject to international freight delays.

3. Delivery Conditions (Heavy Goods)

Most gym equipment is classified as "Bulky Goods" (over 25kg). To ensure safety, the following conditions apply:

  • Kerbside / Ground Floor Only: Couriers are strictly instructed to deliver to the kerbside or front door (ground level) only. They cannot carry items upstairs, via lifts, or into specific rooms.
  • Assistance Required: For heavy boxes (25kg+), you must be present to assist the driver in unloading if a tail lift has not been booked. If you cannot assist, please contact us for a Two-Man Delivery Quote.
  • Authority to Leave (ATL): If you authorise the courier to leave goods unattended, 24/7 Gym Equipment is not liable for theft or damage that occurs after delivery.
  • Redelivery Fees: If you are not home to accept the delivery and have not provided ATL, the courier will charge a re-delivery fee (approx. $30–$300 depending on carrier), which must be paid by the customer before a second attempt is made.

4. Depot Pick-Up Options

To minimise shipping costs, we offer collection from freight depots. You must present Photo ID and your Order Confirmation upon pickup.

Locations:

  • Warehouse (Sydney): Milperra NSW 2214
  • Perth Depot: Welshpool WA 6106
  • Adelaide Depot: Green Fields SA 5107
  • Brisbane Depot: Archerfield QLD 4108
  • Melbourne Depot: Brooklyn VIC 3012

Note: Orders must be collected within 3 business days of arrival. Late collections may incur storage fees.

5. Installation Services

Installation is available in selected Sydney Metro areas. Please note the following exclusions to avoid surprise charges:

  • Waste Removal: Installation quotes do not include rubbish removal (cardboard/pallets) unless specifically selected and paid for.
  • Scope of Work: Quotes are estimates based on standard assembly time. If the installation site is difficult to access or the job takes significantly longer due to site conditions (e.g. spiral staircases), additional labour charges may apply.

6. Returns & Refund Policy

We adhere to Australian Consumer Law. However, please note our specific policies regarding change of mind:

  • Restocking Fee: If we authorise a return for "Change of Mind," a 15% restocking fee applies. The item must be unopened and in resalable condition.
  • Return Shipping: The customer is responsible for all return freight costs. Original shipping fees are non-refundable.
  • Pre-Orders: We do not offer refunds on Pre-Order or Made-to-Order items for "Change of Mind" once the order has been placed with the manufacturer.

7. Damaged or Faulty Goods

Please inspect your order immediately upon arrival.

  • Reporting Period: You must report any transit damage or missing parts within 7 days of delivery.
  • Evidence: Please retain all packaging and email photos of the damage to sales@247gymequipment.com.au. We will arrange a replacement or repair immediately.

Contact Us

For custom shipping quotes, remote area deliveries, or installation queries:

Email: sales@247gymequipment.com.au
Phone: 1300 247 888
Warehouse Address: Unit 10, 202 Milperra Road, Milperra NSW 2214